Work Item not loading.

Description
siddiquinoor
Posts: 2
Joined: Tue Feb 07, 2017 6:21 am

Work Item not loading.

Postby siddiquinoor » Wed Feb 08, 2017 11:33 am

Dear all,
I don't know why Work Items failed to load everywhere in the application. Please help me to figure this out. I am getting the error like the following:

Code: Select all

Error

Server error:

com.polarion.subterra.index.IndexException: Unable to search index, index: WorkItem


The detail of the error is given below:

Code: Select all

com.polarion.platform.persistence.WrapperException: com.polarion.subterra.index.IndexException: Unable to search index, index: WorkItem
   at com.polarion.platform.persistence.internal.pe.LowLevelDataService.searchDataObjects(LowLevelDataService.java:550)
   at $ILowLevelPersistence_159ee427e77.searchDataObjects($ILowLevelPersistence_159ee427e77.java)
   at com.polarion.platform.persistence.internal.DataService.searchInstancesImpl(DataService.java:418)
   at com.polarion.platform.persistence.internal.DataService.searchInstancesInBaseline(DataService.java:392)
   at com.polarion.platform.persistence.internal.DataService.searchInstances(DataService.java:378)
   at $IDataService_159ee427dbe.searchInstances($IDataService_159ee427dbe.java)
   at com.polarion.portal.server.PObjectTableDataProvider.queryInstances(PObjectTableDataProvider.java:109)
   at com.polarion.alm.tracker.web.internal.server.WorkItemDataProvider.queryForTable(WorkItemDataProvider.java:1497)
   at com.polarion.alm.ui.server.tracker.WorkItemDataServiceImpl$1.executeImpl(WorkItemDataServiceImpl.java:131)
   at com.polarion.alm.ui.server.tracker.WorkItemDataServiceImpl$1.executeImpl(WorkItemDataServiceImpl.java:1)
   at com.polarion.portal.server.TransactionalExecuter$1.runWEx(TransactionalExecuter.java:25)
   at com.polarion.core.util.RunnableWEx.runWRet(RunnableWEx.java:56)
   at com.polarion.core.util.threads.ThreadContext.execute(ThreadContext.java:37)
   at com.polarion.core.util.DisposableContext.execute(DisposableContext.java:53)
   at com.polarion.core.util.DisposableContext.executeJoin(DisposableContext.java:60)
   at com.polarion.portal.server.TransactionalExecuter.execute(TransactionalExecuter.java:51)
   at com.polarion.portal.server.TransactionalExecuter.execute(TransactionalExecuter.java:22)
   at com.polarion.alm.ui.server.tracker.WorkItemDataServiceImpl.queryForTable(WorkItemDataServiceImpl.java:133)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:497)
   at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:561)
   at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:265)
   at com.polarion.alm.ui.server.rpc.RPCServlet.processCall(RPCServlet.java:87)
   at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:305)
   at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at com.polarion.alm.ui.server.ExpiresFilterForGWT.doFilter(ExpiresFilterForGWT.java:41)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at com.polarion.alm.server.util.VelocityInstanceFilter.doFilter(VelocityInstanceFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at com.polarion.portal.tomcat.servlets.DoAsFilter.doFilterAndShowUri(DoAsFilter.java:127)
   at com.polarion.portal.tomcat.servlets.DoAsFilter.access$1(DoAsFilter.java:122)
   at com.polarion.portal.tomcat.servlets.DoAsFilter$2.run(DoAsFilter.java:103)
   at java.security.AccessController.doPrivileged(Native Method)
   at javax.security.auth.Subject.doAs(Subject.java:422)
   at com.polarion.platform.internal.security.SubjectNDC.doAs(SubjectNDC.java:69)
   at com.polarion.portal.tomcat.servlets.DoAsFilter.doFilterImpl(DoAsFilter.java:100)
   at com.polarion.portal.tomcat.servlets.DoAsFilter.access$0(DoAsFilter.java:87)
   at com.polarion.portal.tomcat.servlets.DoAsFilter$1.runWEx(DoAsFilter.java:75)
   at com.polarion.portal.tomcat.servlets.DoAsFilter$1.runWEx(DoAsFilter.java:1)
   at com.polarion.core.util.RunnableWEx.runWRet(RunnableWEx.java:56)
   at com.polarion.core.util.threads.ThreadContext.execute(ThreadContext.java:37)
   at com.polarion.platform.internal.security.FieldReadDeniedContext.executeIn(FieldReadDeniedContext.java:43)
   at com.polarion.portal.tomcat.servlets.DoAsFilter.doFilter(DoAsFilter.java:70)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
   at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:509)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:142)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:744)
   at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:674)
   at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:866)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:745)
Caused by: com.polarion.subterra.index.IndexException: Unable to search index, index: WorkItem
   at com.polarion.subterra.index.impl.ObjectIndex.searchIndex(ObjectIndex.java:1254)
   at com.polarion.subterra.index.impl.ObjectIndex.searchIndex(ObjectIndex.java:1151)
   at com.polarion.subterra.index.impl.ObjectIndex.searchIndex(ObjectIndex.java:1131)
   at $IObjectIndex_159ee427dd6.searchIndex($IObjectIndex_159ee427dd6.java)
   at com.polarion.platform.persistence.internal.pe.LowLevelDataService.searchDataObjects(LowLevelDataService.java:544)
   ... 66 more
Caused by: org.apache.lucene.index.IndexFormatTooNewException: Format version is not supported (resource: MMapIndexInput(path="E:\Polarion\data\workspace\polarion-data\index\WorkItem\segments.gen")): 0 (needs to be between -2 and -2)
   at org.apache.lucene.index.SegmentInfos$FindSegmentsFile.run(SegmentInfos.java:782)
   at org.apache.lucene.index.StandardDirectoryReader.open(StandardDirectoryReader.java:52)
   at org.apache.lucene.index.DirectoryReader.open(DirectoryReader.java:66)
   at com.polarion.subterra.index.impl.IndexSearchers.acquireSearcher(IndexSearchers.java:98)
   at com.polarion.subterra.index.impl.LuceneWrapper.searchIndex(LuceneWrapper.java:373)
   at com.polarion.subterra.index.impl.ObjectIndex.searchIndex(ObjectIndex.java:1225)
   ... 70 more


Any help is highly appreciated. Thanks in advance.

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